TCM’s COVID-19 RISK MANAGEMENT PLAN

To our valued customers and suppliers, Tree Care Machinery is a supplier of machinery, parts and mechanical services to councils, tree contractors, SES, CFS and government instrumentalities. Therefore, TCM is classed as an essential service. We are open and will continue to service our customers as long as it is safe to do so. Over the past weeks we have introduced several protocols in our workplace to keep staff, customers and delivery drivers safe but it is now time to introduce stricter controls to ensure we all stay healthy. To that end we have introduced the ‘TCM COVID-19 RISK MANAGEMENT PLAN’.

OBJECTIVES OF THE PLAN:

  • Reduce the possibility of TCM staff becoming infected
  • Reduce the possibility of customers becoming infected
  • Maintain the essential service we provide
  • Minimise the adverse effects on other entities in our supply chain
  • Demonstrate to our customers that we are serious about their health and well being
  • Ensure our business remains in the best possible position to rebound once the threat has passed
  • Prepare for any adverse financial impact

INTERNAL RISK MANAGEMENT CONTROLS:

  • Hand washing every hour or after contact with any new product entering the building
  • Hand sanitiser provided for both staff and customers
  • Every product on display will be sanitised weekly
  • Remove all cloth towels and replace with disposables
  • All surfaces, door handles, phones etc to be sanitised daily
  • No sharing of cutlery and crockery – staff to maintain their own eating utensils
  • Social distancing practices to be used in the workshop and office area
  • Where practical communicate via email or internal phone system
  • Staff who feel ill in any way are to remain home

EXTERNAL RISK MANAGEMENT CONTROLS:

  • Maximum of two people in the showroom at any one time
  • Social distancing must be practiced at all times
  • The front door has been locked so customers can avoid contact with any door handles
  • Customers must remain behind the physical barrier when in the showroom
  • Equipment being dropped off or picked up must be placed on the table provided to avoid any physical contact with TCM staff.
  • Suppliers and delivery drivers are required to ‘drop & run’
  • TCM staff will ask additional questions when booking in jobs to ascertain if there are increased risk factors involved in accepting the job
  • All equipment returning from hire will be washed as usual and then sanitised
  • Interior surfaces of all company vehicles will be sanitised weekly

MANAGING THE FINANCIAL IMPACT:

  • No new accounts will be opened until further notice
  • Current account holders will all be subjected to a $5,000 credit limit
  • New customers will be required to pay for equipment and hire plant when picking up
  • We will continue to use our current suppliers and will pay all accounts on time. If we are unable to pay for equipment or parts, we will refrain from ordering
  • As long as we are able to, we will continue to pay all staff their full wage. If our cash position worsens, staff will be asked to take paid leave, then use any long service leave owing followed by leave without pay
  • We will explore all avenues of government subsidies and support
  • We will remain connected to our accountants, business coaches and mentors to ensure we understand what help is available
  • We will take any necessary action to avoid closing the business down while following the directions of State and Federal authorities

THE MANAGEMENT OF TCM WILL CONTINUE TO MONITOR THE SITUATION ON A DAILY BASIS AND WILL ENDEAVOUR TO STAY OPEN AS LONG AS OUR STAFF AND CUSTOMERS ARE NOT AT RISK OF INFECTION.

THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING, STAY SAFE!