If you’re not 100% happy with a Tree Care Machinery product, return it within 14 days for a replacement or full refund.

VISION STATEMENT

To be Australia’s leading provider of premium, innovative products to all those in the tree maintenance industry.

MISSION STATEMENT

We will provide branded products and services of superior quality and value that improves the lives of our customers by making their operation safer and more profitable.

OUR PROMISE TO YOU

As Tree Care Machinery continues to grow and become the preferred supplier of goods and services to the Arboriculture industry across Australia, this is what we promise to our customers:

1. We will always put safety first
Your safety will never be compromised

2. We will provide products of the highest quality
We will source a broad range of the world’s best arborist products from manufacturers and suppliers who are ethical and who agree to comply with Australian Standards.

3. We will provide customer service that exceeds expectations
We will ensure our professional team respond to your enquirers within 24 hours and always deal with you in an honest and transparent manner.

4. We will provide value for money
We will strive to provide customers with the competitive pricing and where practical, we will match or better our competitors advertised price.

5. We will value your feedback
We will always take your feedback seriously and respond to you in a timely and honest manner.