Orders under $400.00 + GST and within our standard freight range will be charged a $19.95 flat rate fee. (This is ensuring that the product/s you have purchased are not considered a ‘bulky item’). Orders under $400 + GST and outside of our standard freight range will be charged a flat rate fee according to your state. If you’re not satisfied with the cost of freight then please contact us and we can try to arrange a cheaper alternative.

Orders over $400 will qualify for FREIGHT FREE delivery and handling. Although this offer covers most of the items we sell online, the promotion excludes international orders, orders outside mainland Australia (eg. Kangaroo Is, Lord Howe Is, Tasmania) and certain bulky items (e.g. Polesaw boxes, long poles, large/heavy boxes etc).

Generally, items are delivered within 2 to 3 business days, however, this may vary depending on location. Tree Care Machinery staff will assist you in tracking your goods (where possible) and any necessary follow ups with our chosen freight companies.

Please note that many of our items are not deliverable to a PO Box or an apartment complex. On the checkout page, you will need to supply us with a street address for delivery. If you are not at home to receive your package at the time of delivery, the package will be left at your front door. You may specify a safer place but it must be easily accessible to a delivery person. This can be done at the checkout page. If you do not want the item left at the front door, you do not specify where to leave it and at the time of delivery no one is home, then you may be charged a second delivery fee. NB: All packages will be left at the front door if no one is home at the time of delivery unless you notify us on at the checkout page.

If you wish to query a delivery please contact us at sales@treecaremach.com.au or call us on 08 8277 8700.