If, in the unlikely event that you are not completely satisfied with your purchase, we are happy for you to return for a refund or exchange items you are not satisfied with. This is subject to the return and receipt of your goods being in its original condition and packaging within 14 days of order date.

Please print off and complete the returns form filling in the relevant fields explaining what you want to exchange or return and why?

Please send this form back with the goods to return or exchange. We recommend you use a postal service that offers a tracked service as it’s your responsibility to get the parcel back to us.

If in the unfortunate case you have received an item that you have not ordered or that has arrived to you in a less than satisfactory condition. Please print off and complete the returns form above. If you can return the goods to us we will exchange and refund your postage. In the instance that this is a heavy or awkward parcel to return it may prove beneficial for us to collect the item instead.

Conditions to be aware of:

  • Goods may only be returned during working hours: Mon-Fri 8.00am-5.00pm
  • Refunds and exchanges for all items, including faulty goods, can only be given within 14 days of receipt.
  • We will issue a FULL REFUND (excluding delivery charge) on receipt, we will exchange the item for a different size/colour if preferred.
  • The items being returned are your responsibility until we receive them back.
  • As a recommendation and for your own protection, we recommend that you send the parcel using a delivery service that carries insurance or tracking.
  • If goods are returned to Tree Care Machinery due to being unable to be delivered, incorrect address or order refusal but you wish for us to dispatch the goods again, a further delivery charge will be incurred.
  • The cost of returning is your responsibility and is therefore non-refundable, unless deemed necessary.

We are keen to maintain a high level of customer service and are on hand to assist you in any way we can.

For any further assistance please contact us by email; sales@treecaremach.com.au. or phone 08 8277 8700 to communicate with us further regarding any issues.

Returns Address:

Tree Care Machinery
29 Bennet Ave,
Melrose Park S.A. 5039